Refund Policy
Last updated: June 9, 2026
We want customers to feel confident before paying. Hostreel.video provides a free preview before checkout so customers can evaluate the concept before ordering final videos.
1. Before Production Starts
If you request a refund before final rendering or production work starts, we may issue a refund minus non-recoverable taxes, payment processor fees, platform fees, and third-party charges.
2. After Production Starts
If production has started, approved refunds may deduct non-recoverable taxes, payment processor fees, platform fees, third-party charges, and an operational fee of USD 1 per video ordered.
3. After Final Delivery
Because final videos are custom digital products, refunds after final delivery are not guaranteed. We will review issues in good faith, especially if there is a technical failure, missing file, or a clear production error caused by Hostreel.video.
4. Customer Edits And Approval
Customers receive an opportunity to review and edit the script before rendering. Refunds may be denied when the final video reflects the script, photos, languages, music, and options confirmed by the customer.
5. How To Request A Refund
Email videos@hostreel.video with your order email, order ID if available, and a short explanation of the issue. We will review the request and respond as soon as possible.